Explanation: Evaluates the compliance of the company’s products or services with the demands, quality standards, and customer expectations of the target market.
Subtopics:
Local Consumer Preferences: Examines the suitability of products to the cultural and traditional habits of the region.
Reformulating natural cosmetic products to align with the demand for organic products in Asia.
Comparison of Service Quality: Identifies the advantages and disadvantages of the company’s customer service processes compared to competitors.
Example: Competitors in Asia offering multilingual customer service is identified, and improvements in this area are recommended.
Competitor and Supplier Analysis
Explanation: Analyzes the strategies and supply chain structures of current competitors in the Asian market.
Subtopics:
Distribution Networks of Competitors: Examines the logistics channels and efficiency levels of competitors.
Example: A competitor’s extensive logistics network in major cities is identified as a reason for reduced delivery times.
Collaborations with Local Suppliers: Evaluates the cost advantages and flexibility levels of local suppliers.
Example: A regional textile supplier offers cost savings for high-volume orders.
Risk and Opportunity Mapping
Explanation: Maps potential risks and opportunities to be considered in the Asian market.
Subtopics:
Currency and Financial Risks: Analyzes the impact of currency fluctuations on costs.
Example:Hedging is recommended to protect revenues in the local currency against currency fluctuations.
Opportunities from Cultural Diversity: The region’s demographic diversity creates opportunities for different products and services.
Example: A food company creating a product line tailored to traditional tastes in Asia.
Customer Segmentation
Explanation: Divides the target customer base into segments to understand their needs.
Subtopics:
E-Commerce Segmentation: Examines online shopping habits and identifies target groups.
Example: 70% of mobile shoppers are identified as being in the 18-35 age group.
Showroom and Offline Market Needs
Explanation: Ensures the design of showrooms and physical stores tailored to customer experiences in Asia.
Subtopics:
Customer Journey Mapping for Showroom Design: Identifies customer experience points in the showroom.
Example:Providing vehicle test drive experiences with VR technology in a car showroom.
Measuring Offline Sales Performance: Analyzes the customer traffic and sales conversion rates of physical stores regularly.
Example: The relationship between product trials in the showroom and sales rates is evaluated in monthly reports.